policies
A few housekeeping items so your time with us (and your stylist's day) runs smoothly. We built these policies to be fair to everyone in the chair and everyone behind it.
Questions? Just call 323.230.6100 or email the salon at info@establishmentla.com, and we're happy to walk you through anything below.
Cancellations & No Shows
The Establishment runs by appointment, which means when you book, we're holding that time just for you.
If you cancel or reschedule 24 hours or less, we'll charge 100% of the reserved service. A missed appointment with no notice is charged in full.
Running Late
We'll always try to make it work, but if you're more than 15 minutes behind schedule, we may need to rebook you, and the late-cancellation fee above would apply.
Quick services like a fringe trim or consultation don't have much wiggle room; missing the start time may mean we can't fit the service in that day.
Deposits
Color appointments self-booked through our website require a 50% deposit to reserve your spot. The 50% deposit goes toward your full service fee at checkout. If the appointment is cancelled prior to 24 hours or the salon has needed to cancel, we will return your deposit to your original form of payment - please allow 5-7 business days for it to process in your account.
New Extension: hair must be paid for in advance of the extension application in full.
Card on File
We ask for a card to hold your appointment, and we'll keep it saved for convenience on future visits. You're welcome to tell us anytime if you'd rather we not store it. If you're not comfortable leaving a card on file, we can't hold a slot in advance, but give us a ring about an hour before you'd like to come in, and we'll happily try our best to get you in if we have availability.
Payment: We take all major cards.
Service Refunds
While we do not offer service refunds, loving what you leave with matters to us more than almost anything else. If something's off, reach out within 7 days of your service, and we'll get you back in the chair to adjust. That said, if it's a new direction you're after rather than an adjustment, that's a new appointment, and we're always excited to help you get there.
Appointment Time Shifts
Because of limitations in how online booking works, we may occasionally need to nudge your appointment time by 15–30 minutes. We'll always reach out if that happens in advance and appreciate your flexibility.
Photos
From time to time, we may take photos during your visit to share on our socials or use in salon marketing. If you'd rather not be photographed, or don't want a photo we've already taken used publicly, just let us know and we'll take it down.
